Privacy Policy

Profile Renovation (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or engage with our marketing. We are committed to complying with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Fill out forms on our website (e.g., quote requests, contact forms)
  • Subscribe to our newsletter or marketing communications
  • Communicate with us by phone, email, or in person
  • Engage with us on social media

The information may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Project details or service inquiries
  • Any other information you choose to provide

We may also automatically collect technical information such as:

  • IP address
  • Browser type and version
  • Pages visited on our site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for purposes such as:

  • Responding to inquiries and providing quotes
  • Delivering renovation services
  • Sending updates, promotions, and marketing communications (with your consent)
  • Improving our website, services, and customer experience
  • Meeting legal or regulatory requirements

3. Marketing and Communications

  • We may send you promotional emails or messages about our services if you have provided consent.
  • You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • We comply with Canada’s Anti-Spam Legislation (CASL) in all marketing practices.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Service providers and contractors who help us deliver services (e.g., IT support, marketing providers)
  • Legal authorities if required by law
  • With your consent, in any other circumstance

5. Data Storage and Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Your Rights

Under BC’s PIPA, you have the right to:

  • Access your personal information we hold
  • Request corrections to your information
  • Withdraw your consent for certain uses (subject to legal or contractual restrictions)

To exercise these rights, please contact us (see below).

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will always be posted at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Profile Renovations
Email: Info@profilerenovation.ca
Phone: (604) 857-5990